Privacy Policy - Zenvimo

Introduction

Zenvimo ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect information when you visit our website or participate in our educational workshops.

This policy applies to information collected through our website zenvimo.com and through our workshop registration and participation processes.

Information We Collect

Information You Provide Directly

When you contact us or register for workshops, we may collect:

Name and contact information (email address, phone number, mailing address)
Information provided in contact forms or email communications
Workshop registration details and preferences
Payment information for workshop fees (processed securely through third-party payment processors)

Information Collected Automatically

When you visit our website, we may automatically collect:

Browser type and version
Operating system
IP address
Pages visited and time spent on pages
Referring website addresses
Date and time of visits

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. See our Cookie Policy for detailed information about the cookies we use and how to manage your preferences.

How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide information about our workshops
To process workshop registrations and manage participant attendance
To communicate with you about workshop schedules, changes, or updates
To improve our website functionality and user experience
To analyze website usage and understand visitor behavior
To comply with legal obligations and protect our legal rights
To prevent fraud and ensure website security

We do not use your personal information for marketing purposes without your explicit consent. We do not sell or rent your personal data to third parties.

Legal Basis for Processing (Chile)

Under Chilean data protection law (Law 19.628), we process your personal data based on:

Your consent when you provide information through contact forms or workshop registration
Contractual necessity when processing workshop registrations and providing educational services
Legitimate interests in operating our website, improving our services, and ensuring security
Legal obligations requiring us to retain certain information

Data Sharing and Disclosure

We may share your information with:

Service Providers: Third-party companies that help us operate our website, process payments, or deliver workshops (e.g., web hosting, email services, payment processors). These providers are contractually obligated to protect your data.
Legal Requirements: Government authorities, law enforcement, or other third parties when required by law or to protect our legal rights.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do not share your personal information with third parties for their marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure server infrastructure with encryption
Access controls limiting who can view personal data
Regular security assessments and updates
Secure data transmission protocols (HTTPS/SSL)

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary for the purposes described in this policy or as required by law:

Contact form inquiries: Retained for 2 years from last contact
Workshop registration information: Retained for 5 years for educational records and legal compliance
Website analytics data: Retained for 26 months in aggregated, anonymized form
Financial transaction records: Retained for 7 years as required by Chilean tax law

After the retention period expires, we securely delete or anonymize your personal data.

Your Rights

Under Chilean data protection law, you have the following rights regarding your personal data:

Right of Access: Request information about what personal data we hold about you
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Deletion: Request deletion of your personal data in certain circumstances
Right to Object: Object to processing of your personal data for specific purposes
Right to Data Portability: Request a copy of your data in a structured, commonly used format
Right to Withdraw Consent: Withdraw consent for data processing where consent was the legal basis

To exercise any of these rights, please contact us at info@zenvimo.com. We will respond to your request within 30 days as required by Chilean law.

International Data Transfers

Our website is hosted on servers that may be located outside of Chile. When we transfer your personal data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with Chilean data protection standards.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without parental consent, we will take steps to delete that information.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a new "Last Updated" date. Significant changes will be communicated through prominent notice on our website or via email to registered workshop participants.

Your continued use of our website or services after changes are posted constitutes acceptance of the updated privacy policy.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy or our data practices, please contact us:

Zenvimo
14 de Febrero 2534
Antofagasta, Chile
Email: info@zenvimo.com
Phone: +56 55 254 0967

Supervisory Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with the Chilean data protection authority:

Consejo para la Transparencia
Agustinas 1291, Piso 5
Santiago, Chile
Website: www.consejotransparencia.cl